How do I contact customer support?

Our content and product specialists are able to answer any question about the platform, the content, or provide advice about charting or data. 

There are three ways to contact customer support: 

Use live chat

Open the "Need Help" widget on the right and ask a question using the "Live Chat" feature.



Request a callback

We know you're busy. To get you the best help as quickly as possible, you can call Pellucid support to request a callback. Leave a message with your name, number, organization, a brief description of what you need help with, and include if you want to be contacted as soon as possible or at a specific time and date. Your message will be routed to one of our experts who will call you back at your requested time.   

Request a callback at +1 (720) 336-5170

Business hours 

Monday - Friday, 9 am-9 pm ET, not including U.S. Federal holidays.

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