My order has not been completed yet. What do I do?

If you did not receive an email confirming your order, please check your spam or quarantine folder. If the email is not there, please contact customer service at support@pellucid.com or call +1 (720) 336-5170 as it is possible your order was not received.

Orders received during business hours are usually fulfilled within a few hours, often even quicker than this. If your order was not a custom request you have not received anything within four business hours, please contact support@pellucid.com or call +1 (720) 336-5170. Orders placed outside of business hours will be attended to as quickly as possible.

If your order is a custom request, it could take up to 24 hours to fulfill. If you do not receive anything after this time, please contact support@pellucid.com or call +1 (720) 336-5170.

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