How do I custom request content?

Any content you put in front of a client has to have their needs and questions front and center. This requires bespoke customizations and tailoring, something you can easily do using Pellucid.

How custom requests work

You can request additional customizations to any chart using the custom request box on the content details page. First select the custom request category (data, appearance, or other), then enter details of the customization in the text box below. The more specific you can be, the better.


What happens next?

Once your custom request is received, it’s reviewed by Pellucid's customer support team. They may contact you if any further clarification is needed. If approved, your request will be available to download as usual. As the item is customized, fulfillment may take a little longer than usual. To be sensitive to your deadlines, only custom requests that can be fulfilled within a 24-hour period will be accepted for fulfillment.

Placing a custom request does not guarantee fulfillment. Pellucid's goal is to help you receive the content you need quickly at an exceptional quality. Therefore in some instances, you may be directed to an alternative solution. If a custom request is rejected you will always be informed as quickly as possible and provided with a suitable alternative.

Custom requests also inform what should be added to the platform what new content to create. If you have any specific ideas, please email or use the Suggest content feature available within the Library

Note: Pages and books are not eligible for custom request. However, you can find the individual charts and request customizations to these. 

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